Customer care
How can we help?
Quick answers about orders, sizing, returns and caring for your Skinsy.
Orders and shipping
When will my order ship?
Orders leave our warehouse within 1 to 2 business days. You get an email with your tracking number as soon as it ships.
Where do you ship, and how fast?
We ship worldwide with tracking. Orders leave our warehouse within 1 to 2 business days. If your country charges import duties, they are shown at checkout where possible.
See all delivery times in our Shipping Policy.
How do I track my order?
Use the tracking link in your shipping email. Tracking can take up to 48 hours to update. No email after 2 days? Reach out through our contact page.
Can I change or cancel my order?
Message us as soon as possible with your order number. If your order has not shipped yet, we will change or cancel it.
Sizing and fit
Which size should I pick?
Check the size chart and match your waist first, then your hips. Between two sizes? Size up for all-day comfort, size down for a firmer hold. Still unsure? Message us your waist and hip measurements and we will help you pick.
Will it roll down or dig in?
No. The waistband is wide and sits high, just under your bust, so there is no edge on your tummy to fold over. The leg openings are cut so they lie flat instead of digging into your thighs.
Will it show under my clothes?
No. It is smooth enough to disappear under fitted dresses, leggings and jeans. Tip: wear beige under white or light outfits, and black or blue under dark ones.
Is it comfortable enough to wear all day?
Yes. The hold is firm, not tight, so you can sit, bend and eat normally. Breathable mesh panels keep your skin cool, so it still feels good at the end of the day.
Returns and refunds
How does the 90-day guarantee work?
Wear it, wash it, live in it for up to 90 days. If you don't love it, contact us and we'll give you a full refund.
How do I start a return?
Send us a message through our contact page with your order number. We will reply with return instructions. Full details are in our Refund Policy.
Can I exchange for another size or color?
Yes, within 90 days. Contact us and we will set it up. Shipping for exchanges is paid by you, unless we sent the wrong item.
When will I get my refund?
We send it within 1 to 2 business days of receiving your return. Your bank may take 3 to 7 business days to show it.
Wearing and care
How do I wash it?
Machine wash cold on a gentle cycle, ideally in a laundry bag. Skip the dryer and let it air dry so it keeps its shape for longer.
Do I wear it with underwear?
No need. Wear it on its own, just like your usual briefs.
Can I wear it to the gym or at night?
Yes. The mesh panels keep it breathable enough for workouts, and it is soft enough to wear all evening. Most women wear it from morning to night.
Does it work after having a baby?
Yes, whether your baby is 6 months or 16 years old. Many of our customers are moms of every age. If you gave birth recently or had a C-section, wait until your doctor clears you for compression wear.
How is it different from regular shapewear?
Most shapewear squeezes from the front and stops at your belly button, so it rolls. Skinsy goes up to your ribs and uses two cross-bands that pull in from both sides, so you get a smooth, flat line without the squeeze.
Still need help?
Send us a message and a real person will get back to you.