Shipping Policy

As soon as you place your order, it goes straight to our fulfillment team. Each brief is folded, packed and checked so it arrives in perfect condition.

Our standard processing time is 1 to 2 business days. During sales and busy seasons it can take a little longer, but we always ship as fast as we can.

Delivery times are counted in business days from the moment your order ships.

Shipping is free on bundles. For single briefs, the shipping cost is shown at checkout before you pay.

If your country charges import duties or taxes, we show them at checkout where possible. Any duties not collected at checkout are paid by the customer on delivery.

Once your order ships, you get an email with your tracking number. Please allow up to 48 hours for tracking to update.

No tracking email 2 days after your shipping confirmation? Reach out through our contact page with your name and order number and we will sort it out.

Orders with several items can arrive in more than one package, so check your shipping emails first. If something is still missing, let us know through our contact page and we will send it as quickly as possible.

If tracking says your order was delivered but you can't find it, check with neighbours and your local post office first. Still missing? Contact us within 7 days of the delivery date through our contact page. We will look into it with the carrier and arrange a replacement or refund case by case.